Employment Opportunities

Washington Performing Arts employment decisions are made based on the business needs of the organization and qualification of the applicants and employees. It is the policy of Washington Performing Arts to comply with all laws regarding equal employment opportunity for all employees and job applicants. Federal law prohibits discrimination on the basis of race, color, religion, national origin, sex, age, or disability. We do not discriminate on the basis of disability in admission, access or employment. In addition, the District of Columbia adds protection for marital status, personal appearance, sexual orientation, family responsibilities, matriculation, or political affiliation.

• Education Curriculum Manager

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Title: Education Curriculum Manager (January 2015) FSLA: Exempt

Department: Education

Title of Immediate Supervisor: Director of Education

Summary of position:

Washington Performing Arts seeks an experienced arts educator to work within the Education Department to advance its commitment to high quality arts education programming. This key position requires expertise in arts-related curriculum design, instruction, and evaluation to develop engaging curricula, instructional best practices, effective professional development, and program assessments for Washington Performing Arts education programs, including Embassy Adoption Program, teaching artist programs, and summer camps.

The Education Curriculum Manager will work under the direction of and report to the Director of Education, will work closely with other internal departments and staff, including the Mars Urban Arts Curator, External Relations (marketing and communications), Development, Programming/Production. The Curriculum Manager will maintain effective and on-going internal and external relationships (including DCPS staff and faculty, teaching artists, community partners, volunteers, and general public); will serve as liaison and primary point-of-contact for curriculum-based work for the Education Department.

Logistical and administrative support within the Education Department includes but is not limited to:
  • Program-based curriculum development
  • Program implementation
  • Program documentation
  • Program assessment (including developing and implementing evaluation tools)
  • On-site program management
  • Management of Washington Performing Arts Education interns’ tasks and activities
  • Soliciting and managing volunteers
  • Statistical tracking and reporting
SPECIFIC DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
  • Manage all aspects of planning, coordination, implementation, and evaluation of the Embassy Adoption Program (EAP). This program matches 5th and 6th grade DCPS classes in schools across the city with embassies representing countries from around the world. Students within the program learn about their “adopted” country through teaching artist, featured performances, multidisciplinary study, classroom visits, and field trips. The program includes embassy-to-school visits and performances throughout the year, end-of-year presentations at embassies, a Mini United Nations.
The Curriculum Manager will administer the following EAP responsibilities:
  • Development of arts-related curriculum documents for embassy staff, teachers, and partners
  • Development and maintenance of the Culture Box Library.
  • Research and connect EAP to additional cultural opportunities related to adopted countries, including Washington Performing Arts events, other partners, and resources throughout the District.
  • Coordination and training of Women’s Committee and other volunteers to ensure all tasks are completed in a highly effective and timely manner.
  • Development of evaluation and assessment tools for the Embassy Adoption Program.
  • Arrange bus and metro transportation and provide other logistical and education support for school visits to embassies and EAP-related field trips.
The Curriculum Manager will work in concert with the DCPS Embassy Adoption Program Coordinator in:
  • Recruitment of key program participants (schools, embassies, and volunteers)
  • Design, preparation, and implementation of workshops for teachers, embassy staff, and other program participants, including training materials.
  • Planning and implementation of the full day Mini United Nations program with delegates from each participating EAP school.
  • Planning and implementation of the annual Diplomatic Tea.
  • Overseeing and providing guidance for classroom visits by embassy staff, particularly for new schools and embassies.
  • Providing logistical and education support for school visits to embassies.
  • Dissemination of products of the school year program, including reports on school activities, lesson plans, and student work, and collect materials at the end of the year.
  • Preparation of an end-of-year evaluation and report.
  • Identification of additional resources to enhance the program each year.
  • Other duties as identified or determined by the EAP strategic plan.
  • Manage Washington Performing Arts teaching artist activities and programs:
    • Identify and train teaching artists/ensembles to work within Washington Performing Arts programs, including Concerts in Schools, In-School Artist Residencies, Capital Arts Partnerships, Enriching Experiences for Seniors, Embassy Adoption Program, etc.
    • Conduct formal observations each season of Washington Performing Arts teaching artists/ensembles as they deliver their programs in the schools and community settings.
    • Provide written feedback to artists to aid them in improving the delivery and the educational quality of their programs.
    • Assess the professional development needs of the Washington Performing Arts teaching artists and, working with the Director Education, coordinate and deliver at least two professional development sessions a year intended to help the artists improve their school programs both artistically and educationally.
  • Manage the development and delivery of program assessment and evaluations for education and community programs as part of an intra-departmental team, including survey data entry/input and assist with other data reporting.
  • Collaborate with Education staff to ensure continuity and relevance of curricula and activities across programs and time.
  • Oversee the writing, revising, and editing of any performance study guides, preparatory materials for artists, and other materials.
  • Collaborate with Programming, Marketing/Communications, Development, Operations and other staff as needed in support of education and community work.
  • Assist with other Education activities as needed in support of Departmental goals.
REQUIRED SKILLS AND QUALIFICATIONS INCLUDE:
  • Candidates should have a solid background in both education and the arts with experience in delivering professional development training for performing artists. Bachelors’ Degree (B.A.) from a four-year college or university. Certified arts educators preferred.
  • Experience in program evaluation and documentation. Excellent presentation and writing skills are also required.
  • Must have excellent organizing and intrapersonal skills, and ability to manage volunteers.
  • Self-motivated and mature individual, ability to handle challenging situations and personalities. Skilled in managing cultural sensitivities among diverse groups. Must be self-directed to manage and complete multiple tasks on varying projects with tight deadlines; works well under pressure in a fast-paced environment.
  • Excellent customer service skills and telephone skills must be able to communicate detailed information in writing and by voice, clearly, succinctly and accurately; tact and diplomacy; approachable.
  • Proficient in technology and technology-based communications, as well as full proficiency in computer use: Word, Excel, PowerPoint, and Outlook, is required.
  • The ability to learn other web-based data management software (e.g. Tessitura, Survey Monkey, etc).
  • Able to work evenings and weekends as needed.
Compensation

Washington Performing Arts provides competitive compensation and an attractive benefits package.

We are committed to providing equal opportunities and are dedicated to non-discrimination. It is our policy to ensure that all individuals with whom we are in contact are treated without regard to age, color, disability, gender, marital status, national origin, religion, sexual orientation or expression, or veteran status.

TO APPLY

Please send resume and cover letter to Michelle Hoffmann, Director of Education, at mhoffmann@washingtonperformingarts.org.

You may download a copy of this job description - click here

• Ticketing Services Manager

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Title: Ticketing Services Manager FLSA: Exempt

Department: External Relations

Immediate Supervisor: Director of External Relations

Level: Management

Summary of Position:

The Ticket Services Manager is responsible for the daily operations of the Washington Performing Arts Ticket Services Office. Within the structure of the Ticket Services Office, the Ticket Services Manager has specific important duties as related to the departmental objectives. Responsibilities include ensuring excellent customer service with patrons, managing ticket inventory and transactions with partner venues, and assisting with season builds and maintenance in the Tessitura database system. S/he supervises the daily processes of the Ticket Services Coordinator and the part-time staff in their roles as customer service representatives and receptionists. S/he coordinates with partner venues, ensuring correct information on Washington Performing Arts events and patron services is being transmitted while maintaining clear lines of communication. Additionally, the Ticket Services Manager is expected to support the objectives of the Ticket Services Office and to provide overall support to Washington Performing Arts in a collaborative environment.

Duties and Responsibilities:

Management of Ticket Services Daily Operations
  • Develop and maintain Ticket Services policies and procedures, including bi-weekly work schedules.
  • Recruit, train, and supervise Ticket Services Coordinator, Group Sales Coordinator, and any part-time staff and/or volunteers.
  • Maintain a secure environment for financial transactions.
  • Participate in the development of improved processes to provide optimum accuracy, streamline operations, and enhance standards.
  • Maintain all ticketing equipment, supplies, and printers.
  • Process internal/external ticket orders in high volume periods, adhering to Ticket Services policies and procedures.
Customer Service
  • Provide the highest level of customer service and patron relations through excellent verbal and written communications.
Management of Ticket Inventory and Processing
  • Execute all aspects of season and performance builds, including launch of subscription and single ticket sales, performance close-outs, etc. in the Tessitura system.
  • Manage ticket inventory for all events including venue consignments, ensuring tickets are available for purchase through venues as well as discount outlets as instructed by the External Relations Department.
  • Manage TNEW functionality for building and fine-tuning of events in Tessitura
  • Provide regular sales updates—including raw data and analysis of sales trends—to Director and Associate Director of External Relations
  • Coordinate internal ticket sales reports for submission to Director of Finance and Administration, in preparation for performance reconciliation.
  • Manage the releases and holds for internal departments.
Venue Coordination and Communication
  • Oversee the scheduling of Ticket Services staff for venue representation during performances.
  • Communicate pertinent Washington Performing Arts business practices to partner venues in an efficient and timely manner.
  • Perform pre-/post-event checklist review, including ticket inventory, will call list, promotional materials inventory, transportation of identity banners to/from venue, etc.
Assistance to the overall organization
  • Assist in brainstorming creative strategies for establishing sales campaigns, promoting individual events to increase earned revenues, organizational visibility, and earned revenue.
  • Represent Washington Performing Arts at performances and other events in a customer service capacity.
  • Participate in committee meetings, staff meetings, and seminars as required.
  • Consider new ways of enhancing the Washington Performing Arts experience for donors and patrons.
  • Continuously monitor new trends and technologies in the fields of ticketing and customer service and communicate new opportunities in these areas to the Director of External Relations and other staff as appropriate.
  • Other duties as assigned.
Member of External Relations Team
  • Assist in brainstorming creative strategies for establishing sales campaigns, promoting individual events, and increasing organizational visibility and brand awareness.
  • Represent Washington Performing Arts at performances and functions such as special events and committee meetings.
  • Provide a high level of internal and external customer service.
  • Work with Audience Engagement Manager to facilitate “Linger Longer” events.
  • Develop content for various Washington Performing Arts constituent communications platforms.
  • Other duties as assigned.
Education and Experience Requirements
  • College graduate with a degree in a related field.
  • Minimum 4 years experience in ticket sales; knowledge of Tessitura database system and Tessitura Network Express Web (TNEW) a plus.
  • Must be detail-oriented, have the ability to multi-task, and possess excellent customer service/communications skills.
  • Computer and data entry skills to include knowledge of Microsoft Office (especially Excel and Word).
  • Weekend and weekday evening event duty required.
Compensation

Washington Performing Arts provides competitive compensation and an attractive benefits package.

We are committed to providing equal opportunities and are dedicated to non-discrimination. It is our policy to ensure that all individuals with whom we are in contact are treated without regard to age, color, disability, gender, marital status, national origin, religion, sexual orientation or expression, or veteran status.

TO APPLY

Please email a cover letter and resume to Hannah Grove-DeJarnett, Associate Director of External Relations, at hdejarnett@washingtonperformingarts.org. No phone calls, please.

You may download a copy of this job description - click here