Employment Opportunities

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Washington Performing Arts employment decisions are made based on the business needs of the organization and qualification of the applicants and employees. It is the policy of Washington Performing Arts to comply with all laws regarding equal employment opportunity for all employees and job applicants. Federal law prohibits discrimination on the basis of race, color, religion, national origin, sex, age, or disability. We do not discriminate on the basis of disability in admission, access or employment. In addition, the District of Columbia adds protection for marital status, personal appearance, sexual orientation, family responsibilities, matriculation, or political affiliation.

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• Ticketing and Marketing Coordinator

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Title: Ticketing and Marketing Coordinator

Department: External Relations

Immediate Supervisor: Manager of Ticketing and Audience Services

Project Supervisor: Audience Engagement Manager

Summary of position:

The Ticket Services Coordinator is responsible for assisting the marketing and communications department in reaching its annual earned revenue goals by supporting the Manager of Ticketing and Audience Services in achieving a top-quality environment for the Ticket Services Office. S/he is responsible for a high level of productivity and consistent excellence in customer service. S/he ensures phone coverage at all times, manages all ticket inventories, assists in the management of ticketing information systems and processes, and provides ticket sales reports.

Duties and Responsibilities:

Customer Service

  • Provide the highest level of customer service and patron relations through verbal and written communications.

  • Provide leadership in ensuring phone duty coverage, seeking to limit hold times for patrons whenever possible.

  • Maintain Ticket Services policies and procedures, including bi-weekly work schedules.

  • Proactively ensure brochures are available at all venues, the office lobby, and office racks.

Ticket Services Operations

  • Process internal/external ticket orders adhering to box office policies and procedures.

  • Manage ticket inventory for all events including venue consignments, ensuring tickets are available for purchase through venues as well as discount outlets as instructed by the Marketing Department.

  • Manage releases and holds for internal departments.

  • Assist in maintaining a secure environment for financial transactions.

  • Assist the Manager of Ticketing and Audience Services in season setup, performance closeouts, and end of day settlement procedures.

  • Participate in the development of improved processes to provide optimum accuracy, streamline operations, and enhance standards.

  • Manage all donation and complimentary ticket programs.

  • Manage the preparation of subscriptions.

  • Maintain all ticketing equipment, supplies and printers.

Venue Coordination and Communication

  • Coordinate brochure duty at all venues for Marketing and Communications staff.

  • Communicate pertinent Washington Performing Arts business to partner venues in an efficient and timely manner.

  • Ensure the retrieval of patron information from venues after each performance for the Director of Marketing and Tessitura Database Consultant.

Member of Marketing and Communications Team

  • Assist in brainstorming creative strategies for establishing sales campaigns, promoting individual events, and increasing organizational visibility and brand awareness.

  • Represent Washington Performing Arts at performances and functions such as special events and committee meetings.

  • Provide a high level of internal and external customer service.

  • Work with Audience Engagement Manager to facilitate “Linger Longer” events.

  • Develop content for various Washington Performing Arts constituent communications platforms.

  • Other duties as assigned.

Social Media Marketing

  • Work with Audience Engagement Manager to manage the Washington Performing Arts Instagram account in coordination with other social media efforts. Provide analysis throughout the year on Instagram customer base growth and response rates to campaigns and postings.

Student Ticketing Marketing

  • Manage the Student Ticket program by establishing communication within varied student communities, disseminate information on available tickets, serve as the organization’s point of contact, and provide reports on student ticket sales and response analysis.

  • Manage the Student Ticket Ambassadors Program.
    - Serve as point of contact for Student Ambassadors.
    - Submit material requests (flyers, postcards, emails, etc) to Audience Engagement Manager

Other

  • Office supply maintenance: place supply orders for the Washington Performing Arts office.

Education and Experience Requirements

  • College graduate having a degree in a related field.

  • Minimum 2 years experience in ticket sales or customer service related field.

  • Must be detailed-oriented, have the ability to multi-task, and possess excellent customer service/communications skills.

  • Computer/data entry skills to include knowledge of Microsoft Office Suite.

  • Weekend and weekday evening performance duty required.

To apply:

Please email a cover letter and resume to Hannah Grove-DeJarnett, Associate Director of Marketing, at hdejarnett@washingtonperformingarts.org. No phone calls, please.

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• Assistant Director, Major Gifts

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• Position: Assistant Director, Major Gifts.

• Department: Development

• Status FSLA: Exempt

• Reports to: Director of Development

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Position Description:

The Assistant Director, Major Gifts, is a newly created position with a primary goal of expanding the individual donor support base of Washington Performing Arts. Reporting to the Director of Development, this position serves as a front-line solicitor of donors and prospects with capacity to contribute $5,000 or more to the annual fund, special events, and artistic and education initiatives. The position will manage a portfolio of current and prospective major donors, and will be expected to have daily interaction with donors and prospects, including at Washington Performing Arts performances and events.

While this position will have administrative responsibilities, its primary focus is to interact with donors and prospects toward a goal of soliciting their support. It is expected that, over time, this position will spend an increasing amount of time outside of the office on donor visits.

Responsibilities

Portfolio Management and Solicitation Activities

  • In consultation with the Director of Development, assemble a portfolio of between 100-150 current major donor accounts and accounts identified to have the capacity to become major donors.

  • Develop strategies to cultivate and solicit each account, using the Tessitura database to track, document, and report on all activities.

  • Provide support in managing the portfolios and solicitation activities of the President & CEO, Chairman, Director of Development, and select Board members.

Prospect Research:

  • Serve as the Development Department lead on prospect research activities, including the staffing of regular meetings to review prospects and assign to portfolios.

  • Provide guidance to Development staff and interns assisting with research activities.

  • Ensure that prospect research activity is being properly documented in the Tessitura database.

Special Initiatives

  • Assist the Director of Development and other staff with special fundraising campaigns and initiatives as assigned. These may include dedicated campaigns for the 50th Anniversary Season, Mars Urban Arts Initiative, and Lawyer’s Committee, among others.

Event Coordination

  • Work closely with appropriate Development staff on the scheduling, planning, and execution of donor cultivation and benefit events, including the Annual Gala.

Qualifications:

  • Minimum Bachelor's degree required.

  • Minimum of 5 years of experience in a development office, with a minimum of 2 years of demonstrable experience cultivating and soliciting donations of $5,000 or more.

  • Strategic, creative, curious, and organized thinker who is enthusiastic about and committed to developing new relationships.

  • Excellent verbal and written communication skills.

  • Good judgment and initiative; handles sensitive data with discretion.

  • Maturity and composure, especially under pressure.

  • Experience with prospect research or working with a prospect researcher is desirable.

  • Knowledge of or interest in the performing arts is highly desirable.

  • Available and willing to work outside of regular business hours, including early morning, evening, and weekend hours.

  • Experience with Microsoft Office required, as is experience with Tessitura or other fundraising software.

To Apply:

Please email a cover letter and resume to Mitch Bassion, Director of Development, at mbassion@washingtonperformingarts.org. No phone calls please.

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