Ticket Services Information

Hours: Monday-Friday, 9:30am-5:00pm
Email: ticketservices@wpas.org
Telephone: (202) 785-9727 Fax: (202) 833-1595
Business hours are subject to change.

For detailed information on ticket exchanges and donations,
please review the Policies listed below this information.

A Ticket Services representative is available in the lobby or box office of every WPAS performance if you are in need of a location pass for lost tickets or have questions regarding upcoming performances.

Group Sales

WPAS offers up to a 15% discount for groups of 10 or more for most 2011/12 performances. For more information, email groupsales@wpas.org, or call the Group Sales Office at (202) 533-1868. Click here for more information.

Accessibility

WPAS strives to meet the needs of all patrons. Accommodations such as listening enhancement devices, wheelchair accessibility, and large print programs vary from venue to venue. For specific information, please contact Ticket Services at (202) 785-9727.

Ticket Policies: Sales, Exchanges, and Donations
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General Policies
  • Refunds are granted only in the case of performance cancellation.

  • WPAS Members and subscribers may exchange tickets for another performance in the 2011/12 season by following the instructions listed below.

  • All tickets purchased within 12 days of the performance date will be held at the venue box office will call. Patrons are required to show a photo ID at the window.

  • WPAS Members are exempt from order charges. All other orders incur a service charge of $4 per ticket for individual performances and $10 for subscriptions.

  • WPAS accepts Visa, Mastercard, Discover, American Express, and checks made payable to Washington Performing Arts Society or WPAS. WPAS discourages mailing cash for ticket purchases or exchanges and is not responsible for cash that is lost or stolen during transit.

Ticket Sales and Availability

Tickets can be purchased online or by calling or visiting the WPAS Ticket Services Office. Please see above for details on office hours and contact information.

Tickets are available for purchase through WPAS Ticket Services for most performances until 24 hours prior to the performance. On the day of the performance, or on the weekend prior to a Monday performance, all sales must take place through the venue box office. For Ticketmaster venues (Warner Theatre, The Lincoln Theatre, DAR Constitution Hall, and GWU Lisner Auditorium), all single ticket purchases must be sold through Ticketmaster. Only WPAS member and subscribers can purchase these tickets through WPAS.

Exchanging Your Tickets

WPAS Members and subscribers may exchange tickets for another performance in the 2011/12 season.

To process an exchange, your tickets must be received by Ticket Services no later than 5pm on the day prior to the performance. In the case of a weekend or Monday performance, tickets must be received no later than 5pm on the preceding Thursday.*

WPAS encourages ticketholders to exchange by faxing a copy of their torn tickets, along with correspondence as noted below, to (202) 833-1595. If ticketholders choose to exchange by mail, be sure to allow ample time for mailing. WPAS is not responsible for tickets that are not received or that may be received after a performance because of delayed mail. WPAS regrets that exchanges cannot take place on the day of a performance.*

When tickets are submitted for exchange, the ticketholder should include correspondence indicating the performance they would like to attend and the preferred seating section or price. Seating availability and prices can be obtained by viewing the performance at WPAS.org or by calling Ticket Services at (202) 785-9727. Availability is not guaranteed, and seats will not be held. WPAS personnel will contact the ticketholder upon receipt of the exchange materials.

The price of the original tickets will be applied to the new tickets at the appropriate price level (subscription discounts, for example, will be applied to the new tickets). If the new tickets are more expensive than the original tickets, the ticketholder must pay the difference at the time of the exchange. If the new tickets are less expensive, the difference will be placed on credit in the ticketholder’s account. Credits can be used for future purchases for the 2011/12 season only and do not carry forward to the following season.