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Please note: This FAQ is a work-in-progress, as we prepare to launch Home Delivery Plus. We’ll continue to add topics as we receive input from our patrons. So if you don’t see your question answered below, please contact us at PatronServices@WashingtonPerformingArts.org. We’ll get back to you!

Last Update: February 9, 2021

THE BASICS: WHAT IT IS & HOW IT WORKS

Q: Is this basically “online performances”? Why are you calling them “packages”?
A: Each event or “package” is much more than just a performance. See our “Unwrapping the Package: The Components of Home Delivery Plus” guide. Also see our President & CEO’s “Welcome” letter for more background on the series.

Q: How do I watch Home Delivery Plus? Can I watch it on my TV? Can I watch it on an App?
A: Read our “How to Watch” guide for details on the platforms for viewing Home Delivery Plus, advice for your first event, and more.

Q: Are these events live or pre-recorded?
A: All events are to be pre-recorded and professionally edited to ensure the highest possible audio/video quality. Most performances are being recorded exclusively for Washington Performing Arts. The premiere stream of each event (always a Friday at 8:00PM) will be a “live” and interactive experience: patrons can chat with each other and with special guests in “The Lobby.” For more, see our “How It Works” page and scroll down to “Unwrapping the Package: The Components of Home Delivery Plus.”

Q: I see that events premiere on Fridays at 8:00PM ET. Do I have to watch them at that time?
A: No! Each event is available for a 7-day period for viewing on-demand, whenever you want, and as many times as you’d like. That said, we offer a “live” premiere experience for each event—at 8:00PM ET on the first date of a package’s streaming period (always a Friday). There are a couple advantages to watching the premiere in real time, described in our “Tips for Watching the Streaming Premiere.”

Q: Do I have to watch an event all at one time? Can I watch an event more than once?
A: You can watch all or part of an event as many times as you like during its weeklong streaming period (starting on a Friday at 8:00PM, ending the following Thursday at midnight). For more details, see our “How It Works” page and scroll down to “How to Watch.”

Q: Is it okay if people in my household watch Home Delivery Plus with me?
A: Yes! We encourage you to share the events with everyone in your household. But in the interest of supporting the series and WPA, we ask you to consider subscribing or purchasing single events for the number of people who will watch the events with you. Or show your support by becoming a Friend of Washington Performing Arts.

Q: Once I’ve purchased a subscription or single event admission, may I send an access link to friends outside my household?
A: Sorry, although we encourage households to gather and watch the events together, a single purchase may not be shared with outside parties. Access to the system is provided via secure account login, not shareable URLs.


SUBSCRIPTIONS & SINGLE-EVENT SALES

Q: What does it cost?
A: See our “Subscriptions & Single Admissions” page. “Pick 6” subscriptions offer events at $18 each (a discount of $2-$12 per event) when you purchase 6 or more events in one order. Individual event prices vary—see each event page for current pricing.

Q: There used to be a Full Series Subscription. Where did it go?
A: With Home Delivery Plus now underway, the full series of events is no longer available—and the Full Series Subscription price would no longer have offered the greatest savings. The best deal now is our "Pick 6": any 6 or more events for $18 each. If you would like a "Pick 6" with "all the remaining events," visit our Subscriptions & Single Admissions page for more information and a shortcut order button.

Q: Are there gift subscriptions or gift certificates?
A: Yes! See our “Subscriptions & Single Admissions” page for details.

Q: Can I get any discounts?
A: Our Pick 6 subscription (any 6 or more events for $18 each) saves you $2-$12 off the single-event admission price. In addition, you can have subscription and single-event handling fees waived by becoming a Friend of Washington Performing Arts ($75 annual gift or more).

Q: Are there student discounts?
A: Yes! We’re pleased to offer a “Home Delivery Plus Edition” of our ongoing Gateway Student Tickets Program: students of all ages and grade levels can purchase admission to single events for just $4 per event, with no handling fees. To register and receive the Gateway discount code, fill our simple online application form.

Q: Are there group discounts?
A: We offer a 15% group discount on purchases of 10 or more full-priced Home Delivery Plus subscriptions or 10 or more admissions to the same full-priced single event. Group discount rates do not apply to any single events or subscriptions that have already been discounted (i.e., no compounded discounts). For more information, please contact us at PatronServices@WashingtonPerformingArts.org.

Q: How long are tickets for each event on sale? When do they go off sale?
A: Tickets for all upcoming events are on sale now. Sales to each current (i.e., "now playing") event conclude at 10PM ET on the final night of streaming (approximately two hours before the streaming period ends). This timing should allow all purchasers to view at least the Headline Artist performance before the streaming period concludes. (Please note: Program durations vary. Patrons who purchase tickets at or just before 10PM ET on the final night may not have time to watch all program components.)

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