For specific information on subscriptions and single tickets for our 2023/24 Season, visit our seasonal Tickets & Subscriptions page.
For all other ticket and patron service matters, select an option below to jump to the section of your choice:
Ticket & Patron Services Contact Information
Hours: Monday-Friday, 9:30 a.m.-5:00 p.m.
Business hours are subject to change. Staff work hybrid schedules in the office and on site during business hours.
Patron Services representatives are available in the lobby or box office of every Washington Performing Arts performance. If you need ticket-related assistance or have questions regarding upcoming performances.
Email: PatronServices@WashingtonPerformingArts.org
Phone: (202) 785-9727
Mail:
Washington Performing Arts Patron Services
1400 K Street NW, Suite 500
Washington, D.C. 20005
Ticket Purchase and Sale Terms and Policies
Washington Performing Arts makes our performances widely accessible and available, regularly partnering with D.C.-area venues (i.e. The Music Center at Strathmore, John F. Kennedy Center for the Performing Arts) to host our events, and authorizing their box offices as official ticket sellers. We operate in accordance with laws that regulate ticket sales for public benefit. The terms and policies below apply to ticket purchases and sales.
General Ticket Purchase Information
All subscriptions must be purchased via Washington Performing Arts—see our season schedule to begin shopping!
Single tickets to 2023-2024 season events will be available for purchase beginning August 15, 2023. See our season schedule to plan your attendance. Our programs have limited capacity and patrons are encouraged to order early to ensure availability.
Single tickets for most events are available through Washington Performing Arts and the host venue’s ticket office. However, for events in some venues, single tickets are available only through Washington Performing Arts or only through the venue’s ticket office.
Tickets are available for purchase through Washington Performing Arts Patron Services for most performances until 48 hours prior to the performance—or by Friday at 5:00 p.m. for weekend performances. On the evening of a weeknight performance, and for all weekend performances, all sales must take place via the event venue. In cases where a venue is not otherwise selling Washington Performing Arts tickets, “walk-up” tickets may be available at the door shortly before showtime—exact times for each event TBA. In these cases, box office associates will not be able to verify the number of available tickets over the phone.
Washington Performing Arts is proud to have Washington, D.C. as our stage. Our performances happen in venues across the region. Please click here to find detailed seating charts for venues.
Washington Performing Arts strives to meet the needs of all patrons. Accommodations at our venues for listening enhancement devices, wheelchair accessibility, and large print programs vary from venue to venue. To request a service or for additional information, contact PatronServices@washingtonperformingarts.org or call (202) 785-9727.
Please identify accessibility needs when placing your subscription order so we may prioritize your request for seating. When ordering online, please enter accessibility requests in the “Notes” field of the checkout screen. We also encourage the use of our Accessibility Request Form for more detailed requests.
Email: First, when subscribing online, use the “Notes” field to explain use of the Accessibility Request Form. Then, simply fill out the Accessibility Request Form online, save it, and email the file as an attachment to PatronServices@washingtonperformingarts.org. You are also welcome to print the blank form, fill it out by hand (please use dark ink), scan it or take legible photos of it (both pages), and email the file to PatronServices@washingtonperformingarts.org. On the form, please reference your subscription order number, which you will find in the confirmation email you receive after submitting your subscription order.
Mail: Send your completed Subscription Order Form and Accessibility Request Form to:
Washington Performing Arts Patron Services
1400 K Street NW, Suite 500
Washington, D.C. 20005
Washington Performing Arts accepts Visa, Mastercard, Discover, American Express, and checks made payable to Washington Performing Arts Society or Washington Performing Arts. Washington Performing Arts discourages mailing cash for ticket purchases or exchanges and is not responsible for cash that is lost or stolen during transit.
Standard Exchange Policy
Ticket-exchange credit in advance of an event is available for all patrons who purchased their tickets via Washington Performing Arts, as follows:
To process an exchange, your tickets (or proof of destroyed tickets; see below*) must be received by Patron Services 48-hours prior to the performance. No refunds, exchanges, or credit will be available after a show has passed.
*Washington Performing Arts encourages ticketholders to exchange by emailing proof of destroyed tickets (e.g., a simple cell-phone photo of the torn tickets, with performance and seating details clearly visible), along with correspondence as noted below, to PatronServices@washingtonperformingarts.org. If ticketholders choose to exchange by mail, be sure to allow ample time for mailing. Washington Performing Arts is not responsible for tickets that are not received or that may be received after a performance because of delayed mail. Washington Performing Arts regrets that exchanges cannot take place on the day of a performance.
When tickets are submitted for exchange, the ticketholder should include correspondence indicating the performance they would like to attend and the preferred seating section or price. Seating availability and prices can be obtained by viewing the performance at WashingtonPerformingArts.org or by calling Patron Services at (202) 785-9727. Availability is not guaranteed, and seats will not be held. Washington Performing Arts personnel will contact the ticketholder upon receipt of the exchange materials.
The cost of the original tickets will be applied to the new tickets, minus exchange fees if applicable (i.e., for patrons who are not Friends or subscribers, as noted above). If the new tickets (plus fees, if applicable) cost more than the original tickets, the patron must pay the difference at the time of the exchange. If the new tickets (plus fees, if applicable) cost less, the difference will be placed on credit in the ticketholder’s account. Credits can be used for future purchases for the same season only and do not carry forward to the following season.
Refunds are granted only in the case of performance cancellation. Ticket purchasers will be contacted directly by Washington Performing Arts Patron Services and given the option to:
Washington Performing Arts offers up to a 15% discount for groups of 10 or more for most individual performances. For more information, email groupsales@washingtonperformingarts.org or call (202) 785-9727. Click here for more information. Please note: Group sales discounts may not be combined with other discounts (e.g., subscription discounts).
Gateway Student Ticket Program
In the spirit of Washington Performing Arts Founder Patrick Hayes’s personal catchphrase—and our organizational motto—“Everybody in; nobody out,” Washington Performing Arts offers a limited number of $10 tickets to select performances through the Gateway Student Ticket Program. Current students of all ages and grade levels, from primary school through graduate school, are eligible. Each student may order up to two (2) tickets with a valid student ID. For children in primary and secondary school, a parent may order on their behalf as long as the student is present to pick up when the tickets are collected from Will Call.
Please note:
Email PatronServices@washingtonperformingarts.org for more information about this program.
Washington Performing Arts will post updates to these terms and policies from time to time, and may supplement them for a particular performance. If you have any questions about our terms or policies or a ticket purchase, please call the Washington Performing Arts Patron Services office at (202) 785-9727.