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BOX OFFICE 202.785.9727

Patron Services & Tickets

For specific information on subscriptions and single tickets for our 2022/23 Season, visit our seasonal Tickets & Subscriptions page.

For all other ticket and patron service matters, select an option below to jump to the section of your choice:

 

Ticket & Patron Services Contact Information

Hours: Monday-Friday, 9:30a.m.-5:00p.m.
Business hours are subject to change. Staff work hybrid schedules in the office and on site during business hours.

Patron Services representatives are available in the lobby or box office of every Washington Performing Arts performance. If you need ticket-related assistance or have questions regarding upcoming performances.

Email: PatronServices@WashingtonPerformingArts.org
Phone: (202) 785-9727
Mail:
Washington Performing Arts Patron Services
1400 K Street NW, Suite 500
Washington, D.C. 20005

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General Ticket Purchase Information

For the 2022/23 Season, we are offering Custom Subscriptions (minimum of any two paid events per order). All subscriptions must be purchased via Washington Performing Arts—see our season schedule to begin shopping!

Single tickets to 2022/23 Season events are available for purchase beginning September 7, 2022. See our  season schedule to plan your attendance. Single tickets for most events are available via both Washington Performing Arts and the host venue’s own ticket office. However, for events in some venues, single tickets will be available only via Washington Performing Arts or only via the venue’s ticket office.

Tickets are available for purchase through Washington Performing Arts Patron Services for most performances until 24 hours prior to the performance—or by Friday at 5 p.m. for weekend performances. On the evening of a weeknight performance, and for all weekend performances, all sales must take place via the event venue. (In cases where a venue is not otherwise selling Washington Performing Arts tickets, “walk-up” tickets will be available at the door shortly before showtime—exact times for each event TBA.

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Accessibility

Washington Performing Arts strives to meet the needs of all patrons. AAccommodations at our venues for listening enhancement devices, wheelchair accessibility, and large print programs vary from venue to venue. To request a service or for additional information, contact PatronServices@washingtonperformingarts.org or call (202) 785-9727.

Please identify accessibility needs when placing your subscription order so we may prioritize your request for seating. When ordering online, please enter accessibility requests in the “Notes” field of the checkout screen. We also encourage the use of our Accessibility Request Form for more detailed requests.

Email: First, when subscribing online, use the “Notes” field to explain use of the Accessibility Request Form. Then, simply fill out the Accessibility Request Form online, save it, and email the file as an attachment to PatronServices@washingtonperformingarts.org. You are also welcome to print the blank form, fill it out by hand (please use dark ink), scan it or take legible photos of it (both pages), and email the file to PatronServices@washingtonperformingarts.org. On the form, please reference your subscription order number, which you will find in the confirmation email you receive after submitting your subscription order.

Mail: Send your completed Subscription Order Form and Accessibility Request Form to:
Washington Performing Arts Patron Services
1400 K Street NW, Suite 500
Washington, D.C. 20005

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Ticket Handling Fees

  • Ticket fees are waived for Friends of Washington Performing Arts (annual gift of $75 and up).
  • There is a $10 per order fee for subscription orders (any number of tickets to two or more events purchased in one order).
  • All other ticket purchases are subject to a handling fee based on a percentage of the cost of each ticket—currently 15%. For example, the fee on a $25 ticket is $3.75; the fee on a $50 ticket is $7.50; etc.

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Accepted Forms of Payment

Washington Performing Arts accepts Visa, Mastercard, Discover, American Express, and checks made payable to Washington Performing Arts Society or Washington Performing Arts. Washington Performing Arts discourages mailing cash for ticket purchases or exchanges and is not responsible for cash that is lost or stolen during transit.

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Delivery of Tickets

  • Tickets purchased 12 or more days in advance of a performance will be mailed to the purchaser unless will call is requested at the time of purchase.
  • All tickets purchased within 12 days of a performance date will be held at the venue box office will call. Patrons are required to show a photo ID at the window.

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Ticket Exchanges

COVID Safety Exchange Policy

We at Washington Performing Arts ask our patrons to join us in working to stop the spread of the coronavirus, as described in our official COVID-Safety Policy. If you are experiencing one or more of the symptoms of COVID-19 or otherwise suspect you might have contracted COVID-19, we ask you not to attend a Washington Performing Arts event—even if you have already purchased tickets. You may notify us of your health-based decision not to attend a performance even after an event—up to the close of business on the second weekday following a performance (i.e., close of business TUE for a FRI–SUN performance.

In thanks for your precaution, and in consolation for missing the show(s), we are pleased to offer you a benefit normally reserved for our Friends (annual donors) and subscribers: free exchange credit in the amount you paid for your ticket(s) to another event or events in our 2022/23 Season if you purchased your tickets directly from Washington Performing Arts. We cannot issue exchange credit for tickets purchased from our partner venues ticket offices.

This policy is applied on the “honor system”—no proof of symptoms or illness is required. For non-COVID-related exchange needs, we ask you to observe our standard exchange policy below, and to consider becoming a Friend or subscriber to enjoy free exchange privileges throughout the season.

Standard Exchange Policy

Ticket-exchange credit in advance of an event is available for all patrons who purchased their tickets via Washington Performing Arts, as follows:

  • Washington Performing Arts Friends (annual donors) and subscribers may exchange the amount paid for their event tickets to another performance in the same season, with no added charge.
  • Ticket-holders who are not Friends or subscribers may obtain exchange credit as noted above with an added $5/ticket exchange fee.

To process an exchange, your tickets (or proof of destroyed tickets; see below*) must be received by Patron Services no later than 5p.m. on the day prior to the performance. In the case of a weekend or Monday performance, tickets must be received no later than 5p.m. on the preceding Thursday.

*Washington Performing Arts encourages ticketholders to exchange by emailing proof of destroyed tickets (e.g., a simple cell-phone photo of the torn tickets, with performance and seating details clearly visible), along with correspondence as noted below, to PatronServices@washingtonperformingarts.org. If ticketholders choose to exchange by mail, be sure to allow ample time for mailing. Washington Performing Arts is not responsible for tickets that are not received or that may be received after a performance because of delayed mail. Washington Performing Arts regrets that exchanges cannot take place on the day of a performance.

When tickets are submitted for exchange, the ticketholder should include correspondence indicating the performance they would like to attend and the preferred seating section or price. Seating availability and prices can be obtained by viewing the performance at WashingtonPerformingArts.org or by calling Patron Services at (202) 785-9727. Availability is not guaranteed, and seats will not be held. Washington Performing Arts personnel will contact the ticketholder upon receipt of the exchange materials.

The cost of the original tickets will be applied to the new tickets, minus exchange fees if applicable (i.e., for patrons who are not Friends or subscribers, as noted above). If the new tickets (plus fees, if applicable) cost more than the original tickets, the patron must pay the difference at the time of the exchange. If the new tickets (plus fees, if applicable) cost less, the difference will be placed on credit in the ticketholder’s account. Credits can be used for future purchases for the same season only and do not carry forward to the following season.

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Cancellations & Refunds

Refunds are granted only in the case of performance cancellation. Ticket purchasers will be contacted directly by Washington Performing Arts Patron Services and given the option to:

  • apply the amount paid for their ticket(s) to a credit for future events in the same season,
  • donate the amount paid for their ticket(s) to Washington Performing Arts, or
  • claim a full refund

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Group Sales

Washington Performing Arts offers up to a 15% discount for groups of 10 or more for most individual performances. For more information, email groupsales@washingtonperformingarts.org or call (202) 785-9727. Click here for more information. Please note: Group sales discounts may not be combined with other discounts (e.g., subscription discounts).

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Gateway Student Ticket Program

In the spirit of Washington Performing Arts Founder Patrick Hayes’s personal catchphrase—and our organizational motto—“Everybody in; nobody out,” Washington Performing Arts offers a select number of $10 tickets to all of its performances through the Gateway Student Ticket Program. Current students of all ages and grade levels, from primary school through graduate school, are eligible. Each student may order up to two (2) tickets with a valid student ID. For children in primary and secondary school, a parent may order on their behalf as long as the student is present to pick up when the tickets are collected from Will Call.

Please note:

  • Gateway Student Tickets are available only through Washington Performing Arts’s Patron Services office by phone at (202) 785-9727.
  • Email PatronServices@washingtonperformingarts.org for more information about this program and to be added to the student ticket distribution list.
  • Gateway tickets may only be ordered for single events—they may not be included as part of a subscription order.
  • Gateway tickets are not subject to any additional discounts.

The Gateway Student Ticket Program is made possible by Dr. Gary Mather and Ms. Christina Co Mather and by Betsy and Robert Feinberg.

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Dynamic Pricing

Washington Performing Arts employs “dynamic pricing” for its events, meaning that ticket prices for a given event may (but will not necessarily) fluctuate over time and/or in response to demand. Most commonly, we offer discounts on tickets to those who subscribe to multiple performances before single tickets go on sale. After single tickets go on sale, ticket prices for a given performance may increase in response to audience demand. This approach enables us to present the widest possible spectrum of artists over the course of a season, from well-established performers with a high demand for tickets to emerging artists just establishing their reputations, for whom ticket sales are often more modest.

The best strategy for ensuring the lowest ticket price to our events—and, in the case of reserved seating, better seats at every price level—is to subscribe during our subscription-only period. After the end of our subscription-only period, the best strategy is to purchase single tickets as early as possible after they go on sale in late summer/early fall. Conversely, patrons can expect to pay the highest ticket prices for remaining tickets to a popular performance in the weeks and days leading up to the performance.

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